Customer Support Executive

About LightMetrics:

Our mission is to make roads safer for everyone, everywhere. We provide video telematics solutions that make commercial vehicle fleets safer and more efficient using AI on the edge and video analytics. Using extremely efficient neural net inference algorithms and affordable hardware, LightMetrics makes the benefits of AI on the edge and in-cab coaching for drivers more accessible to fleets globally. Video on-demand for driver exoneration helps fleet managers protect their drivers and the business from fraudulent claims. In-cab coaching for risky driving behaviours makes drivers more self-aware and driver coaching workflows help fleet managers make the fleet safer over time.

LightMetrics is regularly featured as one of the top companies in the video telematics industry by industry experts and analysts. Recently, Sequoia Capital invested in LightMetrics backing it to build preeminent video telematics platform for the world. Frost and Sullivan has recognized LightMetrics for its innovation in the video telematics space. We are rapidly growing with marquee clients in the automotive ecosystem on our platform and are looking for motivated people to join us and help power the next phase of our growth.

LightMetrics has offices in Bangalore, India and in Los Angeles, CA. LightMetrics is a remote friendly company with a permanent work from home policy that needs people to come in only once a quarter.

About Role:

Designation/Role: Customer Support Executive

Experience: 2-3 years

Description: We are hiring dynamic and smart customer support executive to add to our customer support team. This is an exciting opportunity to work with a growing product company in Bangalore with multigeography operations.

 

• As a customer support executive, you will receive and respond to the calls from LightMetrics customers from different geographic regions. 

• You need to understand product features and FAQ and be the first responder to any queries from customers. Provide accurate, valid, and complete information by using the right methods/tools.

 • Create tickets in support tool

 • Candidate MUST be ready to work in shifts (Willing to work in night shift mandatory)

• Accomplish certain data annotation tasks apart from responsibility of receiving the calls

 • Follow communication procedures, guidelines, and policies laid down by LightMetrics

 

·  Graduate in any discipline with excellent English communication skill. Excellent command over spoken and written English is must

·  Great communication skills, presence of mind, good listener 

·  Fine to relocate (or) come to office as and when needed. Preferably Bangalore based candidates. 

·  Good analytical and problem-solving skills. Attitude to learn new technologies is a must. Be able to engage customers during support calls, understand and resolve queries over calls

·  Previous experience in a support environment is essential.

·  Eagerness to learn new skills .

Timings: Rotational shift

Benefits and Perks:
· There is an insanely high potential for growth – with great talent all around you in a company that is growing fast
· Compensation that is best in the industry and commensurate with your experience and skills
· Remote friendly – can work from home, need to come to office once a quarter or on exceptional need
· Flexible hours and friendly atmosphere with great work culture
· Work from home allowance for setting up a home office
· Up-skilling allowance for self-development
· Centrally located office in Bangalore in a great neighbourhood with lovely restaurants, great pubs and having access through metro

Please drop an email to careers@lightmetrics.co with your resume