Customer Support Executive

Full-Time, Bengaluru, India


About LightMetrics:

Our mission is to make roads safer for everyone, everywhere. We provide video telematics solutions that make commercial vehicle fleets safer and more efficient using AI on the edge and video analytics. Using extremely efficient neural net inference algorithms and affordable hardware, LightMetrics makes the benefits of AI on the edge and in-cab coaching for drivers more accessible to fleets globally. Video on-demand for driver exoneration helps fleet managers protect their drivers and the business from fraudulent claims. In-cab coaching for risky driving behaviours makes drivers more self-aware and driver coaching workflows help fleet managers make the fleet safer over time.

LightMetrics is regularly featured as one of the top companies in the video telematics industry by industry experts and analysts. Recently, Sequoia Capital invested in LightMetrics backing it to build preeminent video telematics platform for the world. Frost and Sullivan has recognized LightMetrics for its innovation in the video telematics space. We are rapidly growing with marquee clients in the automotive ecosystem on our platform and are looking for motivated people to join us and help power the next phase of our growth.

LightMetrics has offices in Bangalore, India and in Los Angeles, CA. LightMetrics is following hybrid work model - employees can work two days a week from office.

About Role:

Designation/Role: Customer Support Executive

Experience: 1- 2 years

Description: We are hiring dynamic and smart customer support executive to add to our customer support team. This is an exciting opportunity to work with a growing product company in Bangalore with multigeography operations.

 
Roles and Responsibilities:

·  As a customer support executive, you will receive and respond to the emails and calls from LightMetrics customers from different geographic regions. 
·  You need to understand product features and FAQ’s and be the first responder to any queries from customers.  You would need to provide accurate, valid, and complete information by using the right methods/tools and coordinating with the internal teams within Light Metrics. 
·   Knowledge about API’s, SDK’s, APN’s will be highly beneficial considering reading/interpreting of logs will be a part of deriving a solution for customer queries. 
·   Candidate MUST be ready to work in shifts and rotational week offs. 
·   Accomplish certain data annotation/quality check tasks apart from responsibility of handling customer support queries. 
·   Follow communication procedures, guidelines, and policies laid down by LightMetrics

 
Desired Skills

·  Graduates (preferably B.SC/B.B.A/BCA/ MCA)  with excellent English communication skill. Excellent command over spoken and written English is must
·  Good writing skills with an ability to draft appropriate responses to customer emails based on subject knowledge, internal notes and available FAQ's. The responses should be concise and clear keeping in mind they are representing the company. 
·  Fine to relocate (or) come to office as and when needed. Preferably Bangalore based candidates. 
·  Good analytical and problem-solving skills. Attitude to learn new technologies is a must. 
·  Previous experience in a support environment is essential.
·  Eagerness to learn new skills .

Timings: Rotational shift

Benefits and Perks:
· There is an insanely high potential for growth – with great talent all around you in a company that is growing fast
· Compensation that is best in the industry and commensurate with your experience and skills
·  Hybrid work model - employees can work two days a week from office
· Flexible hours and friendly atmosphere with great work culture
· Work from home allowance for setting up a home office
· Up-skilling allowance for self-development
· Centrally located office in Bangalore in a great neighbourhood with lovely restaurants, great pubs and having access through metro

Please drop an email to careers@lightmetrics.co with your resume

Job Reference #1015, Posted on June 7, 2023

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