Customer Success Manager

Full-Time, Bengaluru, India


About LightMetrics:
Our mission is to make roads safer for everyone, everywhere. We provide video telematics solutions that make commercial vehicle fleets safer and more efficient using AI on the edge and video analytics. Using extremely efficient neural net inference algorithms and affordable hardware, LightMetrics makes the benefits of AI on the edge and in-cab coaching for drivers more accessible to fleets globally. Video on-demand for driver exoneration helps fleet managers protect their drivers and the business from fraudulent claims. In-cab coaching for risky driving behaviours makes drivers more self-aware and driver coaching workflows help fleet managers make the fleet safer over time.

LightMetrics is well known globally being featured by all industry analysts as one of the top players in this industry. Frost and Sullivan recently recognized LightMetrics for its innovation in the video telematics space. We are rapidly growing with marquee clients in the automotive ecosystem on our platform and are looking for motivated people to join us and help power the next phase of our growth.

LightMetrics has offices in Bangalore, India and in Los Angeles, CA. LightMetrics is a remote friendly company with a permanent work from home policy that needs people to come in only once a quarter.

About the role:
We are looking for a talented and motivated customer relationship manager to join our team. The role will involve taking complete ownership of the customer relationship lifecycle - initial demos and onboarding, helping close deals, and being the single point of contact throughout the duration of the relationship.

Responsibilities:
Pre-sales
• New leads – Introduce solution, do demonstrations and walk-throughs, answer queries
• Introduce leads to camera vendors and work with them to ensure camera delivery
• Provision demo accounts on the LM backend and get customers ready for road-testing
• Be the interface between customers and product teams for queries during the evaluation process
• Track pilot progress, do regular check-ins with prospects, help sales executives in closing deals and with contract negotiations

Post-sales
• Single point of contact for assigned accounts, act as the interface between customers and LM product teams
• Schedule calls, share roadmap items, handle escalations
• Own the reconciliation, invoicing and billing process
• Maintain a list of customer requests, complaints and issues, and join in roadmap planning to ensure key features are taken up in the next development cycle

Our customer base is global, so taking calls at night/early mornings, as needed, is part of the role. It might also require in-person customer visits involving travel.

Skills:
  • MBA preferred. BSc/ BCom/BBA from a reputed and accredited university
  • Exceptional communication skills – role involves working with clients globally
  • Ability to work independently on any given task, critical thinker, passionate about in-depth product learning
  • Good team player, with the ability to perform in a fast-moving start-up environment
  • Being a self-starter, ambitious, collaborative, empathetic, eager to take on unsolved problems and able to communicate complex technical topics is highly desirable

Benefits and Perks:
· There is an insanely high potential for growth – with great talent all around you in a company that is growing fast
· Compensation that is best in the industry and commensurate with your experience and skills
· Remote friendly – can work from home, need to come to office once a quarter or on exceptional need
· Flexible hours and friendly atmosphere with great work culture
· Work from home allowance for setting up a home office
· Up-skilling allowance for self-development
· Centrally located office in Bangalore in a great neighbourhood with lovely restaurants, great pubs and having access through metro
 
Even if you do not check all the boxes, we’d still love to hear from you – we really want someone who is excited to join the team over checking all the boxes!
 
Please drop an email to careers@lightmetrics.co with your resume.

Job Reference #1008, Posted on 7/27/2022

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